Last Updated: November 18, 2025
Welcome to 72 Holidays . We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for our services or make a booking
- Express interest in obtaining information about our tours and packages
- Participate in activities on our website
- Contact us for customer support
The personal information we collect may include:
- Name and contact information (email, phone number, address)
- Payment and billing information
- Travel preferences and requirements
- Emergency contact information
- Identification documents (passport, ID cards) for booking purposes
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and browser type
- Operating system and device information
- Usage data and browsing patterns
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect or receive for the following purposes:
- To process bookings: Managing your reservations, payments, and travel arrangements
- To communicate with you: Sending booking confirmations, updates, and important travel information
- To improve our services: Understanding how you use our website to enhance user experience
- To send marketing communications: Providing you with news, special offers, and information about our tours (with your consent)
- To comply with legal obligations: Meeting regulatory requirements and protecting our legal rights
- To provide customer support: Responding to your inquiries and resolving issues
Note: We will never sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
3. Information Sharing and Disclosure
We may share your information with the following categories of recipients:
Service Providers
We share your information with third-party vendors, service providers, and partners who assist us in:
- Hotel accommodations and transportation services
- Payment processing and fraud prevention
- Website hosting and maintenance
- Marketing and analytics services
- Customer support services
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Governmental or regulatory requests
- Protection of our rights, property, or safety
- Emergency situations involving potential threats to safety
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure payment processing systems
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
However, please note that no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your personal information
- Withdrawal of consent: Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
Typically, we retain booking information for 7 years after your trip completion for legal and accounting purposes.
8. Third-Party Links
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for material changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.